Your best location knows something the others don't.

Same brand, same SOP, different results. Visbi shows you why, from the cameras you already have, so every location can run like your best.

Book an AuditSchedule a Demo

90 seconds, no uploads. You'll see what your cameras likely miss.

Restaurant floor with guests and staff
Service Performance
Location #1
Today
Time to Greet
47s
Queue Length
8
Service Compliance
This shift
Compliance
92%
Table Turn Cycle
Good pace
Turn Cycle
28m
Sample data

Six questions your POS can't answer.

Visbi answers them, location by location, and each answer ends in a move a manager can make on the next shift.

Service standards

Is your standard happening on every shift?

Steps of service on every visit your cameras can see, not a mystery-shop sample.

See how
What Visbi shows: Which steps happen and which get skipped, scored against your own standard.The move: Coach the shift that drops the check-back, with the moment to point at.Explore service standards →
Speed of service

Where do the minutes go at the rush?

Each step timed: door, order, hand-off, payment. The kitchen too, with your POS.

See how
What Visbi shows: Which step is slow, on which shift, at which location.The move: Fix the slow step instead of pushing the whole team to hurry.Explore speed of service →
Walkaways

How many guests leave before they order?

Guests who left before ordering, counted, with the wait they saw.

See how
What Visbi shows: Lines and waits past your limit. An alert reaches the manager's phone in seconds to minutes, while they can still act.The move: Open the second till before the line breaks.Explore walkaways →
Multi-unit benchmarking

Why does one location run better than the rest?

See what your best location does differently, and where the others slip.

See how
What Visbi shows: Your strongest location next to every other, step by step at peak, from day 14 onward. Visbi also tells you which locations can't be compared fairly yet.The move: Copy the habit that works, location by location.Explore benchmarking →
Labor deployment

Is the right person on the right station at the rush?

Who to move, to which station, and at what minute.

See how
What Visbi shows: Guests arriving against the team on each station, and where a spare person changes the outcome. By station and shift, never by face.The move: Put your spare person on hand-out at 12, then on fry at 12:30.Explore labor deployment →
Kitchen performance

Is the kitchen keeping up at peak?

Plates waiting at the pass, next to the ticket times you already have.

See how
What Visbi shows: Your POS and kitchen display keep their own numbers. Visbi adds what they can't see: plates waiting at the pass and orders stacking at the make-line at the rush.The move: Put a runner on the pass for the 7pm push.Explore kitchen performance →

Slow service costs you the next visit.

Most unhappy guests never say a word. They just come back less. Tell us what you do hear, and see where it happens on your floor and what it puts at risk.

1. What do guests complain about? Pick up to three
10
3. Service complaints you hear, per location, per week

Count every channel: online reviews, surveys, comment cards, and what guests tell your managers.

4. Average check per guest
5. How often does a typical guest come back?
Where those complaints happen on your floor

Pick what your guests complain about.

Guests leaving unhappy, per year
—
Pick how many complaints you hear.
Sales at risk from guests who come back less, per year
—
Pick your check and how often guests return.

Those guests won't tell you. Your floor will.

Book an Audit

Your estimate, based on Qualtrics XM Institute (2025): fewer than 1 in 3 guests with a bad experience tell the business, and 62% of fast-food guests stop or cut back after one. That's the closest published figure for restaurants. We count half the visits they'd have made.

One number.
Three different whys.

An example: three locations, the same 4:30 service time. The report stops there. The floor shows three different problems, and three different fixes.

Location A
4:30
Service Time
What Visbi Observes
Hosts Aren't Positioned at Entry
What the report missed

Guests wait 90 seconds to be greeted. The host is helping in the back.

Location B
4:30
Service Time
What Visbi Observes
Kitchen Handoff is Broken
What the report missed

Plates wait 2+ minutes for a runner. The kitchen is on time.

Location C
4:30
Service Time
What Visbi Observes
Payment Processing is Slow
What the report missed

Each payment takes 45 seconds at the till. The team isn't slow; the terminal is.

Ready to see it on your floor?

See what your reports aren't telling you

Every location, the moments your reports miss, and the move to make next. Start with a 90-second Readiness Check, or see Visbi on a 30-minute call.

Book an Audit→Schedule a Demo→

Not a checklist. Not a security camera.
Not another dashboard.

Visbi shows what actually happened on the floor, next to your numbers, and turns it into one move for the manager on shift.

The Reported Problem
Checklist Tools
A manager ticks a box saying it was done. You see self-reported data.
↓
Visbi
The camera saw it. You see what actually happened.
The Tool Mismatch
Security Systems
Built to catch incidents and store footage.
↓
Visbi
Built to help the shift run better. That's coaching.
The Visibility Gap
Metric Tools
One number at a time. You work out the why yourself.
↓
Visbi
The why behind the number, with a suggested move.
Your existing camerasPlus one Visbi device per location. No rip-and-replace.
Processed on-siteNever continuously uploaded. No live feed leaves your building.
No faces, no platesNo camera identifies a person. No age, gender or mood. Team views are by station and shift.
Every number traceableAny figure opens down to the order, the times, and which system saw each step.
Built by InnovaticsWhose information security management system is ISO/IEC 27001 certified.

Built on the data you already have.

Visbi brings your cameras together with the systems behind your numbers. Every figure stays labelled with the source it came from.

Your camerasThe HD cameras already on your walls: what actually happened on the floor.
Point of saleOrders, checks and timings sit next to what happened on the floor.
Kitchen displayTicket times stay yours. Visbi adds what happens at the pass.
Drive-thru timersConnect your lane timer, and its stage times sit next to the cars your cameras saw leave the lane.
Google reviewsConnect your reviews, and a complaint at one location sits next to the moment on the floor behind it.
WeatherConnect weather, so a slow Tuesday in the rain can be read for what it is.
Delivery platformsConnect your delivery platforms, and delivery orders sit in the rush they actually landed in.
Rewards and loyaltyConnect your loyalty program, and repeat-visit trends sit next to how each location's shifts ran.
From a live deployment

Every checklist said it was done. Guests weren't getting it.

Our customer, a multi-location breakfast-and-brunch brand in North America, had a guest-experience gap no report showed. It wasn't a people problem; it was a workflow gap nobody could see. Once Visbi made it visible, their managers fixed it.

Works with the cameras and POS you already have
What Visbi found in the first weeks
A step of service missed on specific shifts, while every checklist said it was done.
Book an Audit→See how it works
The checklist
All done
Greet guests
✓
Check back
✓
The floor · PM shifts
Visbi
Greeted on time
✓
Check-back
Missed
The move
Coach
Who
PM shift
What
Check-back
Next Step

Start with a Readiness Check.

Seven quick questions, about 90 seconds, no uploads. You'll see what your cameras can likely see, and what they probably miss, on screen straight away.

Readiness Check
01 / 07

What do you run?

How many locations?

What's your role?

Roughly how many cameras per location?

Which areas do your cameras cover?

Tick all that apply, and watch the floor plan.

Do you use a POS system?

What's the one thing you most want to know about how your locations run?

In your own words. It's where our first conversation starts. Optional.

Where should we send your read?

You'll see it on screen straight away. We'll email you a copy.

We use your answers to prepare your read and to follow up about Visbi. No spam, and you can opt out at any time. See our privacy policy.

7
Quick Questions
About your format, locations and cameras
90s
No Uploads
Nothing to send us at this stage
1
Blind-Spot Read
On screen, the moment you finish

Common questions about Visbi.

Straight answers on cameras, privacy and cost.

Usually not. Visbi works with the HD cameras most restaurants already have, plus one Visbi device per location that does the processing on-site. Your Readiness Audit confirms which of your cameras work, and if one points the wrong way, which one to move and where.
Video is processed on-site, on the Visbi device inside your building, and is never continuously uploaded. What leaves the building is anonymized insight and proof, never a live feed of your floor. There is no cloud archive of identifiable people, and anything kept is held for 15 days by default, or the window you specify in your agreement.
No facial recognition, and no camera is used to identify anyone. Visbi doesn't estimate age, gender or mood. Team views are by station and shift, for coaching; where a name appears, it comes from your POS login, never from video.
Not to start. Speed of service, walkaways, labor deployment and steps of service come from cameras. Connect your POS, kitchen display, drive-thru timers or Google reviews and each read sits next to the numbers you already run on.
QSR, fast-casual, full-service and multi-brand groups or franchisors with two or more locations, in the US and Canada. Visbi is scored against your own brand standard, not a generic model.
That Visbi reads how each shift runs, not who they are. There's no facial recognition and no camera identifies anyone, and nothing happens on its own: your managers decide what an alert means. Privacy notices go up at each location before go-live, and we'll help you with the wording for your team.
Setup depends on your locations and cameras, and we scope it in your Readiness Audit. Once a location is live, the first two weeks are counts and patterns. Recommendations and comparisons with your other locations start on day 14, because before then there's nothing honest to compare.
It depends on your number of locations, your cameras and what you want to measure, so pricing comes after your Readiness Audit, once we know what your setup supports.