For multi-unit QSR

Run every location like your fastest one.

You already know some stores run tighter than others. Visbi shows you exactly why your slowest lags at the greet, the make-line, the queue, etc. then hands you the fix your fastest store is already running. Location by location.

Works with your existing cameras · Processed on-site, shared only as anonymized insight · No facial recognition
Store #21 · Midtown — Lunch peak
Flagged 12:15
1
See
Speed of service slipped to 7:40 from 12:00–12:30
Near the walkaway cliff and invisible in the daily average.
2
Understand
Orders stacking at the make-line, one line down as footfall peaked.
Observed on camera. The cause your POS never shows.
3
Coach
Add an expo hand 11:45–13:00.
The setup Store #07 already runs — your fastest store's playbook, given to your slowest.
See it. Understand it. Coach it — the same shift.
Anonymized on-device
The lunch rush

One peak. The version your reports never show you.

Same store, same Tuesday. The end-of-day number looked healthy. Here's what actually happened between 11:30 and 1:30 and why nothing you have today could see it.

Store #21 · Midtown — Speed of service vs your standard, 15-min intervals
Within standard Over standard
The blind window
Your standard · 5:00
6:20
7:40
6:50
11:30
11:45
12:00
12:15
12:30
12:45
1:00
1:15
Your daily average (5:09) sits right on standard, so every report calls lunch a good shift. On the floor, service ran +53% over standard for half an hour, and your guests felt all of it.
Illustrative store · figures grounded in 2025 QSR speed-of-service benchmarks
12:08
Queue wait crosses 8 minutes
The point QSR guests abandon. 9 deep at the counter, invisible in your speed-of-service number.
12:15
The make-line falls behind
Speed of service hits 7:40; one make-line unstaffed as footfall peaked.
12:22
Fourteen guests walk
They joined the line and left before ordering, walkaways the POS never counted.
12:41
The average "recovers"
The spike smooths into the daily number. Nobody upstream ever knew it happened.
Too late vs. in time

By the time this reaches a monthly review, the covers are long gone. Visbi surfaces the window while you can still coach it, the same shift.

What Visbi sees

The whole floor, front to back,
measured against your standard.

Not one number in isolation. Visbi turns the cameras you already have into one read on every part of the run, i.e., drive-thru, counter, and make-line, each and every location. So you can see where each store meets your standard and where it slips.

01SPEED
Core capability

Speed of service, drive-thru to counter

THE GAPPast 2 minutes satisfaction dips; past 5, frustration is widespread. Your fastest and slowest stores run the same playbook.

Visbi measures each stage on camera, greet, order, window etc. as one speed-of-service read, scored against the standard you set, at every location.

The coaching move
See which stores hold the pace at peak and which slip, then coach the slow ones with what your fastest already does.
Store #07 · Riverside — Drive-thru, lunch peak
Live
Greet
0:09
Order
0:41
Window
0:38
Depart
Entry to depart 4:28 · standard 5:00
On pace
02QUEUE
Core capability

Queue, wait & the walkaways no report counts

THE GAPQSR guests abandon at ~8 minutes; roughly 15% skip the moment they see a long line. That sale never reaches your POS.

Visbi watches queue length and wait, and surfaces walkaways. Guests who joined the line and left before ordering. When a queue crosses your threshold, it flags in real time, while a manager can still act.

The coaching move
Open a second till before the line breaks and see which stores lose the most covers to the queue.
Store #21 · Midtown — Counter, 12:08
Live
Queue wait
8:10
In line
0
Walkaways
0
Real-timeQueue past threshold — open a 2nd till now.
03KITCHEN
Core capability

Order-to-serve, from the make-line

THE GAPAt peak the make-line backs up and nobody upstream sees where the time was lost.

Visbi measures order-to-serve time on camera i.e, order taken to food handed over against your standard, so you see when the kitchen falls behind and by how much.

The coaching move
Spot the shift where time is lost, and staff the make-line to the rush before it stacks up.
Store #21 · Midtown — Order-to-serve, 12:15
Live
Order-to-serve
4:12
Standard 3:30
Running +42s over standard — one make-line down as footfall peaked.
04STAFFING
Core capability

Staffing math for the rush

THE GAP70% of QSR operators run short-staffed. Guess the peak incorrectly and the queue does the rest.

Visbi shows how many staff you'll need against predicted footfall, and how long the current queue takes to clear with the hands you have. Operational math, never individual monitoring.

The coaching move
Staff to demand, not to a guess. Give every store the same peak-hour playbook.
Store #21 · Midtown — Forecast 12:00–12:30
Live
Predicted footfallHigh
Staff on hand3
Staff needed4
Add +1 at the counter to clear the queue by 12:30.
Operational math — never individual monitoring.
05SERVICE
Core capability

Every step of service, against your standard

THE GAPYour checklist says the step was done. It can't say whether the guest actually got it.

Visbi scores the steps you define i.e., greet, order taken, order served, farewell etc. on what the camera saw, not what was marked complete. It surfaces the step that slips, by shift and by store.

The coaching move
Coach the exact step and shift that misses the gap a self-reported checklist would never show you.
Store #21 · Midtown — Steps of Service, PM shift
Live
Greeted0:09
Order takenon std
Order servedon std
Farewellmissed
Surfaced: farewell missed on the PM shift — seen on camera, not marked complete.
The core of what Visbi sees

Connect more, see more.

With your POS
Kitchen timing & order accuracy
Connect your POS to unlock order-to-serve by item and shift, order accuracy against the ticket, and kitchen backlog depth. The numbers your cameras alone can't tie to the ticket.
Trainable to your standard
Your floor, your SOPs
Trained on your footage: parking, curbside and exterior queues; spills and safety incidents; cash-handling; open-and-close routines; and any SOP unique to how you run.
The coaching loop

See it in one store. Run it in all of them.

Seeing the gap is half of it. Visbi turns what your best location does into the playbook every other location runs. This is how the spread closes.

1
See the spread
Every location on the same metric, ranked. The gap you couldn't see is now obvious.
Spread +2:10
2
Find what your best does
At your fastest store, Visbi shows the setup behind the number — observed, not guessed.
Store #07 · RiversideYour best
4:28
Expo hand at peak · 11:45–13:00
3
Coach with the specifics
Hand your laggards the exact, observed fix translates to the shift, the station, the move. Not another memo.
Add an expo hand at peak 11:45–13:00
→ #12→ #21
4
Watch the spread close
Measure the same metric next shift. When the fix lands, the gap narrows — coached, not commanded.
standard
The gap closing, shift by shift
Illustrative · figures reflect the QSR fleet shown across this page.
The difference

Most tools catch what went wrong. Visbi shows you what your best location does right, so you can run every location like it.

Why Visbi

Not a checklist. Not a security camera.
Not another dashboard.

Four kinds of tools each claim a piece of running the floor. Here's what each does, where it stops, and what Visbi does instead. Positioned by category, never by name.

Runs on
Checklist / SOP appsSelf-reported ticks
Security camerasMotion & alerts
Point-metric toolsA single feed
Generic AI visionFixed models
VisbiWhat the camera saw
The whole floor in one view
Checklist / SOP apps
Security cameras
Point-metric tools
Generic AI vision
Visbi
Scored against your standard
Checklist / SOP appsGeneric list
Security cameras
Point-metric tools
Generic AI visionPreset detections
Visbi
Every location, side by side
Checklist / SOP appsManual rollups
Security cameras
Point-metric toolsPer metric
Generic AI vision
Visbi
Shows what your best store does right
Checklist / SOP apps
Security cameras
Point-metric tools
Generic AI vision
Visbi
Private: on-site, anonymized, no facial recognition
Checklist / SOP appsn/a
Security camerasOften cloud + faces
Point-metric toolsVaries
Generic AI visionVaries
Visbi
And what Visbi isn't

A security or panic-button system. If a real-time security response is what you need, we'll tell you and point you to the right tool. We run the operation, not the alarm.

Everyone else reports or reacts. Visbi observes what actually happens and turns it into coaching.

Proof

Already live on the floor.

A growing multi-location breakfast-and-brunch brand in North America runs Visbi across its operation today.

Live today
What Visbi found

In their first weeks, Visbi surfaced a service step consistently missed on specific shifts. Every checklist said it was done. The floor told a different story. Not a people problem, a workflow gap nobody could see. Once it was visible, it was fixed.

We keep the client unnamed, with no logo and no identifying metrics, while the deployment matures. Genuine insights only.

Service adherence · by step
PM shift
Greeted
96%
Order taken
95%
Order served
94%
Farewell
71%

The checklist marked it done. On camera, it was met on just 71% of PM shifts. A gap Visbi surfaced.

Illustrative
The honest math
14
walkaways in one lunch peak
×
your dayparts, week & locations
the peaks repeat
=
hundreds
of covers a week you can't see today

Illustrative. Visbi shows you the variance, closing it is your team's coaching, not a guarantee we make.

It starts exactly where their story did, a readiness audit on the cameras you already have.

Schedule a Demo
How it works

Processed on-site.
Shared only as anonymized insight.

Nothing to rip and replace, and no cloud full of your floor. Visbi runs where your cameras already are. Processed on-site, and what leaves is anonymized insight and proof, never a live feed of your floor.

STEP 01

Your existing cameras

The HD cameras already on your floors i.e., front counter, drive-thru, kitchen. No rip-and-replace.
● RECFront counter
● RECDrive-thru
● RECKitchen
STEP 02

One edge device, on-site

Installed per location. Video is processed locally. Nothing streams to the cloud continuously.
CAM 01CAM 02CAM 03
EDGEon-site
Processed locally · never streamed
STEP 03

Insight and proof

Timings, counts, and flags sync out. And when a moment matters, Visbi delivers the proof to your managers anonymized, so it's about what happened, not who.
Speed of service4:28
Queue wait2:40
Order-to-serve3:12
⚑ Flag · queue past threshold, proof attached, anonymized
No individual is identifiable. Raw video is never continuously uploaded.
Our privacy pledge

Private by design.

01
No facial recognition. Ever.
Ever. A privacy principle, not a limitation. Staff context comes from shift data, not faces.
02
No cloud archive of identifiable people.
Insight and anonymized proof sync out. Never a searchable library of your staff or guests.
03
About operations, never individuals.
Staffing math and floor performance. Never individual productivity scoring.
04
No automated verdicts.
Visbi surfaces the moment with the evidence. Your managers decide what it means.

Private by design because trust on the floor is the whole point.

Readiness Audit

Ready to run every location like your fastest?

Before any commitment, we map what your existing cameras can see today, hand you the insights you can get now, and give you your readiness plan.

Works with your existing cameras · Processed on-site, shared only as anonymized insight · No facial recognition
FAQ

Answered honestly.

The questions multi-unit QSR operators actually ask

Fast where it counts. For the moments a manager can still change i.e., a safety incident, a queue past your threshold, a guest waiting too long, after-hours access, a kitchen about to fall behind. Visbi flags in real time. Everything else lands within minutes: fast enough to coach the same shift, without burying your team in alerts about moments already over. It's the pace of coaching, not the noise of security feed.
No. Visbi works with your existing HD cameras, plus one on-site edge device per location. Your Readiness Audit confirms exactly what your current setup can see before you commit. No rip-and-replace.
No. Never. It's a product principle, not a limitation. We decline facial recognition on privacy grounds. Staff context comes from shift and POS data, not faces, and proof clips are anonymized with faces blurred.
Visbi connects to your POS to unlock kitchen timing, order accuracy, and backlog depth. Front-of-house insights like speed of service, queues and wait, walkways, staffing etc. run on your cameras, so you can start there and connect your POS whenever you're ready.
Your managers. Visbi flags surface in your dashboard with the moment attached; your team decides what it means and what to do. Visbi surfaces, humans decide. Nothing escalates or disciplines automatically.
Video is processed on-site and never continuously uploaded. No facial recognition, proof clips are anonymized before they're shared, and reporting is about how the operation runs, never about individuals. We offer staffing math, never individual performance scoring.
Core insights run on your existing cameras from the start. Anything we train to your specific SOPs, we scope with you during the audit. We won't quote a blanket timeline we can't stand behind.
Pricing depends on your number of locations, camera setup, and the insights you need. After your Readiness Audit, we'll know what your current setup supports and can provide accurate pricing.

Still weighing it up? Book an Audit

Request a Readiness Audit — we map what your existing cameras can see today. Yours to keep, either way.