Your standard, on every shift. Not just the ones you visit.

Visbi measures your steps of service on every visit your cameras can see, against your own standard, and shows your managers which shift slips and the moment to coach.

Book an Audit →Schedule a Demo

90 seconds, no uploads. You'll see which steps your cameras can likely cover.

Your existing cameras · Processed on-site · No facial recognition
Sample data

You see a sample. Your guests see every visit.

Most groups judge service on three sources. Each one helps, and each one misses most of what happens on the floor.

Mystery shops

A trained eye on a few visits a month, at about $75–120 a shop, plus the meal.

Misses: The other visits, and the shifts nobody shops.

Manager checklists

Ticked at the end of the shift, by the person who ran it.

Misses: Whether it happened, table by table.

Guest feedback

Reviews, surveys, comment cards, and what guests tell your managers.

Misses: Most unhappy guests. Fewer than 1 in 3 tell you.

Visbi

Every visit your cameras can see, against your standard, by shift and location.

Misses: what a camera can't judge: the words, the tone, the taste. Keep your mystery shop for those.

Sources: mystery-shop pricing, T-ROC (2026); guest feedback, Qualtrics XM Institute (2025).

Your steps of service, step by step.

You set the standard. Visbi measures each step against it, on every visit in view, so you see which step slips, on which shift, at which location.

  1. 1GreetedSomeone reaches the tableExample: 90 seconds
  2. 2Order takenA server takes the orderExample: 5 min after seating
  3. 3Food deliveredPlates leave the passExample: no plate waits
  4. 4Check-backA server returns after food landsExample: 3 min after food
  5. 5Check droppedThe check reaches the tableExample: 2 min after last plate
  6. 6Table resetReady for the next guestsExample: 3 min after guests leave

Example standards shown. Yours come from your own SOP, and a location can make a standard stricter, never looser.

Every skipped step has a price. It's the guest who comes back less.

Pick the steps your guests say get missed, and see where they slip on your floor and what they put at risk.

1. Which steps do guests say get missed? Pick up to three
10
3. Service complaints you hear, per location, per week

Count every channel: online reviews, surveys, comment cards, and what guests tell your managers.

4. Average check per guest
5. How often does a typical guest come back?
Where those steps slip on your floor

Pick the steps guests say get missed.

Guests leaving unhappy, per year
—
Pick how many complaints you hear.
Sales at risk from guests who come back less, per year
—
Pick your check and how often guests return.

Those guests won't tell you. Your floor will.

Book an Audit →

Your estimate, based on Qualtrics XM Institute (2025): fewer than 1 in 3 guests with a bad experience tell the business, and 62% of fast-food guests stop or cut back after one. That's the closest published figure for restaurants. We count half the visits they'd have made.

From your standard to the next shift.

  1. 01

    Your standard

    We set up your steps of service and the time limits from your SOP.

  2. 02

    Every visit in view

    The Visbi device on-site watches each step happen, or not, on the cameras you already have.

  3. 03

    The pattern

    From day 14: the shifts, dayparts and locations where a step slips. A pattern, not one bad table.

  4. 04

    The move

    One coaching point for the manager on shift, with anonymized proof of the moment to point at.

From a live deployment

Every checklist said it was done. Guests weren't getting it.

Our customer, a multi-location breakfast-and-brunch brand in North America, had a guest-experience gap no report showed. It wasn't a people problem; it was a workflow gap nobody could see. Once Visbi made it visible, their managers fixed it.

Works with the cameras and POS you already have
What Visbi found in the first weeks
A step of service missed on specific shifts, while every checklist said it was done.
Book an Audit →→See the steps
The checklist
All done
Greet guests
✓
Check back
✓
The floor · PM shifts
Visbi
Greeted on time
✓
Check-back
Missed
The move
Coach
Who
PM shift
What
Check-back

Coaching, not surveillance.

A standard only holds if your team trusts how it's measured.

Shift, not faceNo facial recognition, and no camera identifies anyone. Views are by station and shift.
Managers decideNothing happens on its own. A missed step is a coaching point for the manager, not an automatic mark against anyone.
Told up frontPrivacy notices go up at each location before go-live, and we help with the words for your team.
Compared fairlyVisbi tells you when a location can't be compared fairly yet, instead of ranking it on partial coverage.

Related use cases: Speed of serviceWalkawaysMulti-unit benchmarkingLabor deploymentKitchen performance

Service standards by format: QSRFast-casualFull-serviceGroups & franchisors

Next Step

Start with a Readiness Check.

Seven quick questions, about 90 seconds, no uploads. You'll see what your cameras can likely see, and what they probably miss, on screen straight away.

Readiness Check
01 / 07

What do you run?

How many locations?

What's your role?

Roughly how many cameras per location?

Which areas do your cameras cover?

Tick all that apply, and watch the floor plan.

Do you use a POS system?

What's the one thing you most want to know about how your locations run?

In your own words. It's where our first conversation starts. Optional.

Where should we send your read?

You'll see it on screen straight away. We'll email you a copy.

We use your answers to prepare your read and to follow up about Visbi. No spam, and you can opt out at any time. See our privacy policy.

7
Quick Questions
About your format, locations and cameras
90s
No Uploads
Nothing to send us at this stage
1
Blind-Spot Read
On screen, the moment you finish

Questions about service standards.

What it sees, what it doesn't, and how your team is treated.

The moments your brand expects in every visit, each with a time limit: the greeting, the order, food delivery, the check-back, the check and the table reset. Counter service has its own: a staffed till, the wait to order and the hand-off. Visbi measures each one against your standard.
No, and it shouldn't. A mystery shopper judges what a camera can't: the welcome, the tone, the food. Visbi covers the steps on every other visit, so your shops confirm a pattern instead of hunting for one.
Yes. Visbi is set up with your steps and your time limits, not a generic model. As a brand you set the standard, and a location can make it stricter, never looser.
Anything out of camera view, and anything you'd need to hear: the words, the tone, the upsell. Your Readiness Audit shows which steps your cameras cover at each location before you commit.
No camera identifies anyone, and we don't rank your frontline team. Views are by station and shift, for coaching. Where a name appears, it comes from your POS login, never from video.
Yes. The steps differ: counter service is about the till being staffed, the wait to order and the hand-off. Table service adds the check-back, the check and the table reset.
The first two weeks are counts and patterns. Recommendations and comparisons between shifts and locations start on day 14, because before then there's nothing honest to compare.
It's processed on-site, on the Visbi device inside your building, and never continuously uploaded. What leaves is anonymized insight and proof, never a live feed of your floor, and anything kept is held for 15 days by default, or the window you specify in your agreement.
Not to start. The steps come from cameras. With your POS connected, order and check times come from the POS itself, and each visit sits next to its check.